Due to the nature of this small handcrafted business all purchases should be intended as non-returnable. However, we aim for an amicable shopping experience and understand that certain circumstances can arise. We thrive to use descriptive product listings with measurements and sizes being accurately noted.
Ring, wrist and chain sizing usually do not fare well when they are guessed upon. PLEASE, be sure of your preferences and sizes prior to your order.
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Please do not hesitate to contact us immediately if your jewelry does not meet your expectations of handmade jewelry. Item(s) must be sent within 7 days in it's brand new, perfect condition and I do ask that you pay for the return shipping.
Refunds will be given once we have the item(s) in hand, less the original shipping charge. We highly recommend tracking/insurance and that the jewelry is carefully packed in it's original shipping box. If the item is not received by us in its brand new condition, the loss of its value or the time spent for us to bring it back up to resalable condition will be deducted from the original purchase price.
Exchanges: In most cases I am unable to accommodate an exchange request. Oftentimes, I do not have a plentiful back-stock of finished product to offer in lieu of a return.
Handmade, artisan jewelry should be treated with care. The work and stones are more delicate than most mass produced pieces you find, however; with proper care they will last much, much longer than a mass produced piece ever could (and will actually retain or gain value).
Please refrain from vigorous, rough, and especially wet activity while wearing any handmade piece. Water can damage the stones and settings used. Water can and will also break down patinas and polishes, accelerating their normal aging rate. It is not recommended to wear your jewelry in any wet environment including swimming pools and showers. We have experienced many vintage pieces to have stones come loose after this type of wear.
Refrain from using commercial cleaning solutions as these can also easily damage handmade items and their stones. Commercial jewelry cleaners and polishing cloths can easily destroy or permanently alter porous stones including but not limited to: turquoise, opal, variscite, the matrix (or host rock) found throughout many stones, malachite, and more.
When cleaning, use a polishing cloth and gently work around the areas you would like to polish knowing that are you intending to remove the aging present including potentially affecting areas that may have been initially darkened intentionally. You can also very cautiously clean pieces with a gentle soap and water, patting dry and avoiding contact with the stones. I personally sometimes utilize a soft bristle toothbrush in addition to a gentle soap on pieces that do not possess a high polish, refraining from vigorous scrubbing and understanding that such thorough cleanings should be a rare occurrence and kept to a minimum throughout the life of the piece.
Patinas, oxidation and polish:
Most items have been carefully oxidized to bring out the details of each piece, giving each one a unique look and blackening recessed areas. Each patina varies piece by piece. The very nature of this finish can and will change over time depending on a number of factors: frequency of wear, storage, exposure to the elements (most notably moisture), exposure to body products and the oils our own bodies produce and individual body chemistry. We offer lifetime re-blackening of any piece for free (minus shipping and handling). Most pieces will come with a polishing cloth or pad and I also recommend they be kept in jewelry boxes or pouches to lessen their exposure to elements. The changing of a item's finish does not in any way affect it's durability or lifespan. Some welcome the natural patina that comes with age as a token of its passage.
As I am a one woman show, I am tasked with managing all aspects of Moon Seed Designs. This includes crafting each piece of jewelry by hand, communications, accounting, packing, shipping, social media, web maintenance and much more.
Though I am always looking for ways to streamline my process, I do my best to make as many pieces as I am able. There are no production lines found here nor assembling of pre-made components and as such each piece can take between days and weeks to complete.
If you do not see anything in the shop, it does indeed mean I am sold out. I try to frequently have "shop updates" in which new batches of pieces are listed on the Moon Seed Designs website.
Dates + times of “shop dates” are announced on Moon Seed Design Instagram account. Along with sneak peek images of the pieces being listed (connect with us - http://instagram.com/moonseeddesigns)
Announcements are made with enough notice to mark you calendars if interested. Pieces can and do go very quickly, so it is recommend to be on the website and ready to checkout when the pieces are expected to go live.
On occasion, exceptions or technical difficulties may arise causing us to postpone, push forward, alter or cancel a shop update. If this occurs, we will make an announcement on Instagram so please turn on our page notifications or check back to the Moon Seed Designs page often.
I am always open to new wholesale accounts. I would love to hear a little bit about your store and how I could collaborate or be a featured designer! Contact Caeli at - MOONSEEDDESIGNS@GMAIL.COM
